Using the Phone Solves Problems – Brice Cantrell

Published on 2013-06-24


IF AN EMAIL CORRESPONDENCE goes back and forth more than three times, pick up the phone. This is advice from Brice Cantrell, Operations Manager and corporate trainer for ClarkMorgan Ltd, who relates a story about an overdue payment and how a simple phone call saved the day.
Choosing the right form of communication, whether that’s email, the phone, face to face, or even WeChat, might seem simple on the surface, but many business professionals simply revert to their most preferred form – a habit. Challenging oneself to use different communication tools is part of the Communication Fundamentals program.