Is the Customer Truly at the Heart of Your Business? – Carl White

Published on 2014-08-13

DOES YOUR COMPANY TRULY HAVE THE CUSTOMERS’ interest at the heart of its business, or do your leaders simply pay it lip service? Carl White, Group Brand Director for CXINLAW, highlights how one of his suppliers got customer service seriously wrong – and paid the price of losing business. Carl warns that if a business doesn’t truly have customer service at the core of its culture than mistakes, like the one he highlights, will happen frequently.
CXINLAW provides client feedback, expert advice, training and development to perfect customer and client experience in law firms, chambers, corporates and other legal providers.