Don't Replace Regular Feedback with Mind Reading – Jason Hicks

Published on 2016-03-03

YOU ARE IN A BOWLING ALLEY. As soon as you bowl the ball, the lights go out. You hear the pins fall, and you are told, “You’ve knocked down some pins, but some are still standing. Now knock the rest down.” But the lights remain off. How good would you perform?
This is the story from Ferdinand F. Fournies, told by ClarkMorgan trainer, Jason Hicks. The metaphor is clear; without detailed information from leaders it is difficult, almost impossible, for subordinates to make changes to their performance. Assuming that someone ‘should know’ will prevent them from improving, and ultimately affects the success of the team.
Jason Hicks is Senior Trainer at ClarkMorgan and has 15 years of experience in the training industry. During this time, Jason has held both HR VP and Training and Development Manager positions. Based in Shanghai, he has worked with numerous Fortune 500 companies.

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