Jeff Lunz

Articles by Jeff Lunz

News

8 Easy Steps to Hit Your Training Goal

MANY ORGANISATIONS IN CHINA ARE INVESTING incredible amounts of time and money into their training programs. You might imagine that this would guarantee success. However, that is not always the case. The pace of change in China means that many of these programs are often hastily devised and poorly executed without too much thought being given to stakeholders…

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News

Do you have an 'Or Attitude'?

I HAVE BEEN WORKING WITH GROUPS OF SENIOR MANAGERS to develop their planning and management skills.The most aspect of the course was how often I heard external excuses as to why goals were not achievable. “Our director won’t give me the budget.” “I don’t have the right people.” “My team is already working on five other…

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News

Using your '10 Minute Memory' to Remember Names

IF YOU CONDUCT TRAINING AT WORK you’ll know that there is an advantage of learning your trainees’ names. You can build goodwill fast, challenge sleepy trainees, and ultimately have full control of the training room. But how can you learn your audience’s names fast? At ClarkMorgan, we call this the ‘10 Minute Memory’, and it’s part…

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News

Best of ClarkMorgan, 2013

CHRISTMAS TREES ARE GETTING PACKED AWAY, resolutions have been made, and preparations for Chinese New Year are beginning, as the world moves from the the snake to the horse in the lunar calendar. And it is during this lull that we at ClarkMorgan look at the most popular articles and posts relating to training and development…

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News

Happy 2014 from ClarkMorgan

ANOTHER YEAR HAS PASSED for the global human resources community, now interconnected via the internet, conferences and expatriation of roles in all four corners of the world. The result is that in today’s world, the function of managing and retaining true talent has moved from water-cooler conversations to board room debates. And there is no…

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Merry Christmas from ClarkMorgan

IT’S THAT TIME OF YEAR AGAIN. Christmas trees, twinkling lights, excessive purchasing and lots and lots of deadlines! If you find yourself stressed, tired and over worked this festive season, remember that it’s your body’s way of telling you to plan, delegate, and manage better in 2014. ClarkMorgan looks forward to helping you achieve this…

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News

Lack of Engagement in China Linked to Leadership

A LACK OF CLEAR LEADERSHIP is the likely cause of China’s low engagement levels. These were the findings from ClarkMorgan’s 3rd quarter ‘Three Dimensions of an Organisation’ survey which focused on engagement, capacity and environment. The respondents consisted of 79 HR managers from China-based multinationals, located in Beijing, Shanghai and Shenzhen. The most revealing aspect of…

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News

The 3 Developmental Lenses

DR MARIJN DEKKERS, CHAIRMAN OF BAYER, AG, was quoted in the 2012 CEO Survey conducted annually by PWC, as saying, “What is interesting and what is changing is that among Western companies, the ability to hire, develop, and retain talent in the developing economies has become a major point of competitive differentiation.” HR, it appears, is…

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Developing Globally Minded Leaders
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Developing Globally Minded Leaders

IN 2001, CHINA JOINED THE WTO, and multinationals clamored to enter or invest more in the increasingly important market. In late 2010, China overtook Japan as the world’s second largest economy.   However, along the way, working at a foreign enterprise lost its allure.  In a 2010 Survey conducted by HayGroup, only 18% of new graduates…

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improving the wheel
News

Improving the wheel

In networking events and in social settings I generally meet entrepreneurs who have great ideas that are going to revolutionise the way we think about industry X.   I also meet a lot of people who bemoan their lot in their business careers, and if only they had money, or a little time, they could have…

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News

Do you need your manager?

  I WAS RECENTLY READING AN ARTICLE in the Harvard Business Review discussing a highly profitable, manufacturer of tomatoes called Morning Star, which employs no managers. Yes, you read that right, NO managers. Each individual has a personal mission statement, and understands how they contribute to the success of the overall mission.  The article discusses how…

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News

Tying up Time – Improving Your Time Management

MUCH OF THE COMPLAINING I hear from managers about coaching is that there is simply not enough time. Really? I think this is just an excuse and if we really analyse what we do in our day we will see that we are surrounded by golden opportunities to ‘create time’. One of the first hurdles to creating…

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Video Insights with Jeff Lunz

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Motivation Comes from Skill and Will – Jeff Lunz

MOTIVATION ISN’T ONLY ABOUT DEMONSTRATING A BENEFIT to an individual, but also understanding whether that same individual has the ability to complete the task. This can be challenging for managers, since few subordinates will voluntarily share their weaknesses. For this reason, leaders and managers need to have a deep understanding of their team that moves beyond an employee’s…

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When initiating change, expect to be scared
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When Initiating Change, Expect to be Scared – Jeff Lunz

CHANGE CAN BE FRIGHTENING. For many, when facing the need to change they either shy away or maintain the status quo. But successful leaders understand that feeling uncomfortable is part of managing change, and that staying the course will ultimately result in a more successful business. Jeff Lunz is the Managing Director of ClarkMorgan Ltd.…

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Environment Capacity and Engagement Build Great Firms
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Environment, Capacity and Engagement Build Great Firms – Jeff Lunz

DEVELOPMENT OF AN ORGANISATION comes from three areas: environment, capacity, and engagement. The convergence of all three should be the focus, although in China the weakest leg is engagement. So says Jeff Lunz, Managing Director of ClarkMorgan Ltd. He believes that he has built the best training company in China, and he uses his experiences with…

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Business longevity is built on trust - Jeff Lunz
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Business Longevity is Built on Trust – Jeff Lunz

IT’S EASY TO FORGET that mutual trust is vital between vendor and customer in China with expressions that “The customer is God”. But in reality a mutual respect is vital for longevity of a business relationship. So say Jeff Lunz, Managing Director of ClarkMorgan Ltd. In this ClarkMorgan Insights Lunz highlights a case with a…

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Make it easy for your boss to say yes
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Make it Easy for Your Boss to Say Yes – Jeff Lunz

Influencing your boss to agree with your proposal is easier than you think. You just need a logical process. In this ClarkMorgan Insights video, Managing Director of ClarkMorgan Corporate Training explains the ‘PCESC’ model, that is, the Problem, Cause, Effect, Solution, and Consequence process that will ensure that you are clear and concise with your…

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Customer complaints are hidden opportunities.
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Customer Complaints are Hidden Opportunities – Jeff Lunz

TODAY IN CHINA GOOD CUSTOMER SERVICE, and the ability to solve customer complaints, is the defining quality in the retail and hospitality industries. However, for many a complaint is ignored as an opportunity to build goodwill and loyalty. Jeff Lunz, Managing Director of ClarkMorgan Corporate Training, highlights the differences between two coffee chains in Beijing,…

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Knowledge is not ability
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Knowledge is not ability – Jeff Lunz

Developing leaders in China today is hindered by the education system which is based more on knowledge than measuring actual ability. This attitude is a result of countless examinations throughout the life of students and results in very intelligent, but low experienced employees. Jeff Lunz, Managing Director of ClarkMorgan Corporate Training, highlights what directors can…

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