Part of the Business Essentials course series

Communication Fundamentals

Globalisation means that the ability to communicate effectively is vital to an organisation’s success. This two-day Communication Fundamentals course provides a solid platform from which to build more specific verbal communication skills. Trainees will become aware that ‘communication is the response you get’, and utilise their verbal language to influence, motivate, support and understand others.

Each module is based on the ClarkMorgan TAPE methodology, which ensures that trainees are guided as they practice the new skills, and are evaluated before moving onto the next module.

Clients

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Testimonial

Know something that we use usually ignore, and learn how implement them to make job better.

Rachel Shen
Schaeffler Group

ClarkMorgan Business Essentials Training in Asia Pacific
2014-08-01T14:59:20+00:00

Rachel Shen
Schaeffler Group

Know something that we use usually ignore, and learn how implement them to make job better.

It is a amazing and enjoyable learning experience.

Sophie Lu
Gore Technology

ClarkMorgan Business Essentials Training in Asia Pacific
2014-08-01T15:12:13+00:00

Sophie Lu
Gore Technology

It is a amazing and enjoyable learning experience.

This English training is the best one I ever had, the trainer is really funny and design a very good presentation.

Richard Yu
PWC China GDC

ClarkMorgan Business Essentials Training in Asia Pacific
2014-08-01T15:10:11+00:00

Richard Yu
PWC China GDC

This English training is the best one I ever had, the trainer is really funny and design a very good presentation.

It’s helpful training, let me know we should not ignore little detail behaviour.

Ella Liu
Kempinski

ClarkMorgan Business Essentials Training in Asia Pacific
2014-08-01T15:01:06+00:00

Ella Liu
Kempinski

It’s helpful training, let me know we should not ignore little detail behaviour.

Morry first started training Morgan Stanley in 2007 and today is one of our most popular trainers. He has trained staff in Beijing, Shanghai, Seoul, and Taipei.

Wilson Qiu
Talent Development Director
Morgan Stanley
 

ClarkMorgan Business Essentials Training in Asia Pacific
2015-01-10T18:27:58+00:00

Wilson Qiu
Talent Development Director
Morgan Stanley
 

Morry first started training Morgan Stanley in 2007 and today is one of our most popular trainers. He has trained staff in Beijing, Shanghai, Seoul, and Taipei.

Course Details

DAY 1

DAY 2

Business Etiquette Essentials
Business Etiquette Essentials
To leave a strong professional impression on others.
Using Specific Language to Improve Understanding
Using Specific Language to Improve Understanding
Be able to use specific, appropriate word choice when writing emails, taking into consideration the recipient and content of the message.
Understanding Communication Impact - The NLP Model
Understanding Communication Impact – The NLP Model
To better prepare communication based on thoughtful preparation and the considerations of how the other party might interpret the message.
Positive Language
Positive Language
To use positive language which easily builds rapport and creates a stronger more influential tone.
Building Rapport - Mirroring and Matching
Building Rapport – Mirroring and Matching
The ability to quickly and easily build rapport with individuals based on an ability to mirror and match the individuals tone, communication style and demeanor.
Task Vs Relationship Communication
Task vs. Relationship Communication
To adjust their style of communication to emphasise the importance of the task, or to be more tactful depending on the situation.
Building and Maintaining Relationships
Building and Maintaining Relationships
Build and maintain valuable relationships with those around them.
Choosing the Right Form of Communication
Choosing the Right Form of Communication
To select the right form of communication that is best suited for the seriousness and content of their message.
Expressing Your Point with Clarity
Expressing Your Point with Clarity
To create a clear and coherent message based around one point.
Active Listening
Active Listening
To use both verbal and non-verbal cues to demonstrate good active listening skills.
Structuring Your Business Message with PDA
Structuring Your Business Message with PDA
To apply the PDA approach of communications to their spoken messages in order to save time and present information in a logical structure.
Advanced Listening
Advanced Listening
Understand much more about a person than just what they say. With this enhanced understanding, trainees can make better judgements about the reasons behind a person’s behaviour, and what their best options may be.
How to be Assertive
How to be Assertive
To distinguish between passive, aggressive and assertive behaviour and suggest assertive responses to different situations.
Perceptual Positions
Perceptual Positions
Suggest solutions that are satisfactory to all parties after considering the situation from 1st, 2nd and 3rd perspectives.

DAY 1

DAY 2

Business Etiquette Essentials
Business Etiquette Essentials
To leave a strong professional impression on others.
Using Specific Language to Improve Understanding
Using Specific Language to Improve Understanding
Be able to use specific, appropriate word choice when writing emails, taking into consideration the recipient and content of the message.
Understanding Communication Impact - The NLP Model
Understanding Communication Impact – The NLP Model
To better prepare communication based on thoughtful preparation and the considerations of how the other party might interpret the message.
Positive Language
Positive Language
To use positive language which easily builds rapport and creates a stronger more influential tone.
Building Rapport - Mirroring and Matching
Building Rapport – Mirroring and Matching
The ability to quickly and easily build rapport with individuals based on an ability to mirror and match the individuals tone, communication style and demeanor.
Task Vs Relationship Communication
Task vs. Relationship Communication
To adjust their style of communication to emphasise the importance of the task, or to be more tactful depending on the situation.
Building and Maintaining Relationships
Building and Maintaining Relationships
Build and maintain valuable relationships with those around them.
Choosing the Right Form of Communication
Choosing the Right Form of Communication
To select the right form of communication that is best suited for the seriousness and content of their message.
Expressing Your Point with Clarity
Expressing Your Point with Clarity
To create a clear and coherent message based around one point.
Active Listening
Active Listening
To use both verbal and non-verbal cues to demonstrate good active listening skills.
Structuring Your Business Message with PDA
Structuring Your Business Message with PDA
To apply the PDA approach of communications to their spoken messages in order to save time and present information in a logical structure.
Advanced Listening
Advanced Listening
Understand much more about a person than just what they say. With this enhanced understanding, trainees can make better judgements about the reasons behind a person’s behaviour, and what their best options may be.
How to be Assertive
How to be Assertive
To distinguish between passive, aggressive and assertive behaviour and suggest assertive responses to different situations.
Perceptual Positions
Perceptual Positions
Suggest solutions that are satisfactory to all parties after considering the situation from 1st, 2nd and 3rd perspectives.