Part of the Team Building course series

Communication

The difference between success and failure is often a lack of communication between staff. At ClarkMorgan we promote a TALK atmosphere. TALK stands for ‘tell’, ‘ask’, ‘listen’, and ‘know’. ClarkMorgan has great activities to actively engage members to use effective communication. Whether you are forming a new team or having a team that work in different locations come together, these activities are designed to encourage communication at all levels. Groups tackle communication barriers, identify them and how to overcome them.

Clients

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Testimonial

Thanks to Morry from ClarkMorgan, our team had a very wonderful and fruitful "Embracing Change" training from him. He is indeed an expert in his field, able to engage the team very well and share his knowledge and examples.

Leonide Chang
Analyst, Supply Chain, Jabil

Course Details

DAY 1

DAY 2

Business Etiquette Essentials
Business Etiquette Essentials
To leave a strong professional impression on others.
Using Specific Language to Improve Understanding
Using Specific Language to Improve Understanding
Be able to use specific, appropriate word choice when writing emails, taking into consideration the recipient and content of the message.
Understanding Communication Impact - The NLP Model
Understanding Communication Impact – The NLP Model
To better prepare communication based on thoughtful preparation and the considerations of how the other party might interpret the message.
Positive Language
Positive Language
To use positive language which easily builds rapport and creates a stronger more influential tone.
Building Rapport - Mirroring and Matching
Building Rapport – Mirroring and Matching
The ability to quickly and easily build rapport with individuals based on an ability to mirror and match the individuals tone, communication style and demeanor.
Task Vs Relationship Communication
Task vs. Relationship Communication
To adjust their style of communication to emphasise the importance of the task, or to be more tactful depending on the situation.
Building and Maintaining Relationships
Building and Maintaining Relationships
Build and maintain valuable relationships with those around them.
Choosing the Right Form of Communication
Choosing the Right Form of Communication
To select the right form of communication that is best suited for the seriousness and content of their message.
Expressing Your Point with Clarity
Expressing Your Point with Clarity
To create a clear and coherent message based around one point.
Active Listening
Active Listening
To use both verbal and non-verbal cues to demonstrate good active listening skills.
Structuring Your Business Message with PDA
Structuring Your Business Message with PDA
To apply the PDA approach of communications to their spoken messages in order to save time and present information in a logical structure.
Advanced Listening
Advanced Listening
Understand much more about a person than just what they say. With this enhanced understanding, trainees can make better judgements about the reasons behind a person’s behaviour, and what their best options may be.
How to be Assertive
How to be Assertive
To distinguish between passive, aggressive and assertive behaviour and suggest assertive responses to different situations.
Perceptual Positions
Perceptual Positions
Suggest solutions that are satisfactory to all parties after considering the situation from 1st, 2nd and 3rd perspectives.

DAY 1

DAY 2

Business Etiquette Essentials
Business Etiquette Essentials
To leave a strong professional impression on others.
Using Specific Language to Improve Understanding
Using Specific Language to Improve Understanding
Be able to use specific, appropriate word choice when writing emails, taking into consideration the recipient and content of the message.
Understanding Communication Impact - The NLP Model
Understanding Communication Impact – The NLP Model
To better prepare communication based on thoughtful preparation and the considerations of how the other party might interpret the message.
Positive Language
Positive Language
To use positive language which easily builds rapport and creates a stronger more influential tone.
Building Rapport - Mirroring and Matching
Building Rapport – Mirroring and Matching
The ability to quickly and easily build rapport with individuals based on an ability to mirror and match the individuals tone, communication style and demeanor.
Task Vs Relationship Communication
Task vs. Relationship Communication
To adjust their style of communication to emphasise the importance of the task, or to be more tactful depending on the situation.
Building and Maintaining Relationships
Building and Maintaining Relationships
Build and maintain valuable relationships with those around them.
Choosing the Right Form of Communication
Choosing the Right Form of Communication
To select the right form of communication that is best suited for the seriousness and content of their message.
Expressing Your Point with Clarity
Expressing Your Point with Clarity
To create a clear and coherent message based around one point.
Active Listening
Active Listening
To use both verbal and non-verbal cues to demonstrate good active listening skills.
Structuring Your Business Message with PDA
Structuring Your Business Message with PDA
To apply the PDA approach of communications to their spoken messages in order to save time and present information in a logical structure.
Advanced Listening
Advanced Listening
Understand much more about a person than just what they say. With this enhanced understanding, trainees can make better judgements about the reasons behind a person’s behaviour, and what their best options may be.
How to be Assertive
How to be Assertive
To distinguish between passive, aggressive and assertive behaviour and suggest assertive responses to different situations.
Perceptual Positions
Perceptual Positions
Suggest solutions that are satisfactory to all parties after considering the situation from 1st, 2nd and 3rd perspectives.