While there are many advantages to a matrix organization, they are heavily reliant upon regular and clear communication. Poor quality or ineffective cross-functional communication and team leadership can quickly undermine productivity. It can also create a number of problems for line staff. Fortunately, these difficulties can be avoided by taking a few simple steps to improve cross-functional communication. While it’s best to implement these measures from the beginning, they can also be used to get a dysfunctional matrix organization back on track.

In this training, learners will bring their own cases and real challenges in cross-functional communication into the training room.  We will look at the critical principles and techniques and most importantly, how to apply these techniques to their situations in the workplace.